Refund & Cancellation Policy
Last updated: 20-Aug-2026
This is a draft template, not final legal advice — confirm the exact refund conditions below match the business decisions you actually want before relying on it, then have it reviewed by a lawyer.
1. General principle
Because RecrIntern's paid features deliver their service immediately or near-immediately on payment (an application is submitted the moment payment clears; an AI interview link is generated and sent the moment a screening payment clears), most payments are non-refundable once the associated service has been delivered. The specifics below explain what "delivered" means for each fee.
2. Application fees
Once a chargeable application fee payment succeeds, your application is submitted immediately — the service (submission to the organization) has been delivered at that point, so application fees are non-refundable except where required by law or in case of a genuine platform error (see Section 5).
3. AI screening fees (organization-funded or candidate-funded)
Once a screening payment succeeds, an AI interview is generated and a link is sent to the candidate — this is considered service delivery. Screening fees are non-refundable once the interview link has been sent, whether or not the candidate ultimately completes it. If a technical fault on our side (not the candidate's non-participation) prevents the interview from ever being completable, contact us — see Section 5.
4. Payment failures & duplicate charges
If a payment is deducted from your account but our system doesn't show it as successful (for example, a gateway timeout or a declined authorization after deduction), that amount is typically reversed by your bank/Razorpay automatically within 5–7 working days without any action needed from you. If it isn't reversed within that window, or if you were charged twice for the same action, contact us with your payment reference and we'll investigate and refund confirmed errors.
5. Requesting a refund for a platform error
If you believe you were charged incorrectly due to a bug or error on our end (not simply changing your mind after a service was delivered as described above), contact us with:
- Your registered email
- The payment reference / Razorpay payment ID (shown in your payment confirmation)
- A description of what happened
We'll review and respond within a reasonable time. Approved refunds are processed back to the original payment method via Razorpay, typically within 5–7 working days of approval.
6. Free features are not covered
Registration, profile creation, resume upload, and your free monthly application are not paid features, so this policy doesn't apply to them — there's nothing to refund.
7. Contact Us
1. Choose the Help option and raise a support ticket, or
2. Send us an email at recrintern@kummarodtechnologies.com.